He entered radio in the 1970s, from the theater. “I thought, ‘Wait a minute — it’s exactly the same, because it’s a medium in time.’ In order to hold attention (radio storytelling) must at least recognize theatrical values like rhythm and pace and climax and scene and character, and story,” he now says. “A lot of radio simply didn’t — it adhered to newspaper values, and as a result, I think not that many people listened. Bit by bit, the understanding was that theatrical values — by which I do not mean fiction — were incredibly important to holding attention, even to conveying information, to creating expectation and then to finally creating a memory. All of those scene-painting skills were the very heart of radio.”
And they still are. With so many storytelling shows on the air — The Moth, Radiolab, This American Life and, rising quickly, Snap Judgment — here’s a question that programs have been dealing with lately in the new “golden age” of public radio: What happens when a story turns out not to be true? Or true-ish? What level of accountability do listeners expect? How is the storyteller’s compact with the listener changing?
Allison remembers a radio story whose teller described passing through Customs at a certain Washington, D.C., airport, when in fact that airport had no Customs unit, as a skeptical listener pointed out. The storyteller “did get it wrong, and that mistake seemed to undermine her veracity in the mind of the listener for the entire story,” Allison says, “even though it was just something that happened in the flurry of extemporaneous storytelling.” An egregious example of listener betrayal is, of course, the This American Life excerpt of Mike Daisey’s stage show The Agony and the Ecstasy of Steve Jobs, parts of which proved fabricated. Producer Ira Glass devoted an entire show to a retraction, and to understanding why and how the deception happened.
A lesser known example involves Snap Judgment, the Oakland-based NPR show with a stated mission of presenting “compelling personal stories — mixing tall tales with killer beats to produce cinematic, dramatic and kick-ass radio.” The show has taken off, especially among listeners age 33 to 42. Its founding producer is Glynn Washington, himself a riveting storyteller. He came to public radio with a University of Michigan law degree and a background in nonprofits, and last week The Atlantic wrote:
… Washington, a proud student of (Ira) Glass’s, is the next big thing. In its first three years, Snap Judgment, Washington’s fast-paced, music-heavy, ethnically variegated take on the public-radio story hour, has spread like left-end-of-the-dial kudzu. It is on 250 stations, reaching nine of the top 10 public-radio markets, and its podcast is downloaded more than half a million times a month. And while there has long been minority talent on public radio—a realm that includes National Public Radio and other producers of non-commercial radio, like American Public Media and Public Radio International—Washington is the first African American host to swing a big cultural stick, the first who seems likely to become a public-radio superstar on the order of Glass or Garrison Keillor.
A couple of years ago, Snap Judgment aired a segment by Jeff Greenwald, a San Francisco freelance journalist and travel writer who founded a nonprofit called Ethical Traveler. In “On the Road,” Greenwald told the following story: While hitchhiking once, at age 21, he and his girlfriend accepted a ride with a young couple who turned out to be mental-hospital escapees, and murderers. The story hinged emotionally on Greenwald’s incredulity at being left alive, and on his affection for the couple, whose names he believed to be Tony and Sue but that turned out, he said, to be Bella and Sam. (“We loved them,” he told listeners. “We loved those killers. And they loved us.”) You can hear the story here:
A former Seattle newspaper reporter and blogger named David Quigg heard the story on the radio. As he later wrote in a blog post, the story, to him, did not ring true. Nor did the story feel quite right to another listener a few weeks ago, when a slightly different version aired on a Canadian Broadcasting Corp. show called Definitely Not the Opera. A third version of the story lives in a 2003 Lonely Planet guide called The Kindness of Strangers. After some empty Googling in search of the details, Quigg tweeted at Snap Judgment, asking whether the show could vouch for the piece’s veracity. The show responded: “Vouched.”
“Big, big mistake,” Washington says now. The word ”vouched” implies that the producers had checked out the story and were good with it. They hadn’t. Should they have? When, and to what extent, should storytelling shows verify information, and to what extent do their disclaimers absolve them of such an obligation? Moth Radio Hour airs and stages stories “as remembered and affirmed by the storyteller.” This American Life describes itself as a teller of “mostly true stories of everyday people, though not always. There’s lots more to the show, but it’s sort of hard to describe.”
We chatted with Washington the other day about some of this. He said an intern probably sent the “Vouched” tweet, back when Snap Judgment’s social media controls were looser, and that while the show makes no journalistic claims, the same kind of mistake wouldn’t happen today. Here’s part of the conversation, lightly edited for length:
Washington: The stories on the Snap Judgment show — we’re not reporters; we’re storytellers. We don’t check things the same way. In the course of putting stories together we have our own BS meter and if something doesn’t ring true we’ll put that in the context of the story itself, like, “I don’t know about this.” Our stories are constructed to be true to the person telling them. Like, someone will say their grandmother had magical powers and that she knew that her husband would be flying over her head at a certain time in a field 40 years ago — we’re not gonna fact-check that. We’re not. That’s a tale from that person and we’re gonna accept that as it is. It really is different. For us as a new program, what we don’t wanna do – I think the blogger is correct, because what we don’t want to do is mislead people. If we have dubious content we’ll — I really enjoy, let’s say, a protagonist who has, oh, a precarious relationship with the truth; I have to be sure that in that situation I’m acting as an everyman so that the audience understands to some degree that this is to be taken with a grain of salt. And that was probably the issue with the Jeff Greenwald piece. I think the blogger has a really good point. I mean I think it was a mistake.
When we were first starting … the controls weren’t in place to stop that sort of thing. And stupid things like this happened. You’re not gonna hear that piece ever again on Snap Judgment in the same context. If we do run that piece we’re gonna put some sort of disclaimer or something on it. I love the piece itself, as a piece of storytelling, but I think the blogger is right. We did not do enough due diligence to present that as straightforwardly as we did.
What would you do differently today?
I think, No. 1, we would ask some more questions. Jeff had been a regular contributor to the program and we probably dropped the ball in not asking the same types of questions as we do to every single person who comes through the door. The same Internet search that the blogger did? I did it too. I did it too late. I did it after the piece had aired. And that’s why we were like, Ugh. We were like, Okay, we’ve got to revise our policies enough to say not just new people but every story, every person, gets the same level of review. That was a change for us. That story was one of the fairly early stories in our program, when we were running around like chickens with our heads cut off. That’s the thing with our show. We want the stories to be true to the person telling them. That’s for sure. Are we gonna fact-check every single thing? No. But if you’re telling me that the killer picked you up on the side of the road, I want to know that the basis of that story happened, or we’ll present it as straight fiction. Whenever we do a story as fiction it’s generally a fantastical story, like, I shot Superman with a God bullet, or something like that.
Greenwald says his brush with killers definitely happened, and that if he had thought he was being held to journalistic standards he might’ve told the story differently, so as to avoid being confronted with listeners’ doubts. “That’s been really thorny,” he says. “And at this point I find myself a bit red-faced. Because I’ve gone through the police records, I’ve looked through the list of hitchhikings and murderers at that time; I have done as much due diligence as I can in my spare time … and I have not come up with a lot of proof for the story.” (On Monday, he began making inquiries to the FBI, for records.)
The hitchhiking happened in 1974, he says, five years before he became a journalist. The killers stole his backpack, which contained his journals recounting the episode, he says; his father, who knew the story, died in the ’80s; Greenwald lost touch with his girlfriend and didn’t track her down before telling the story. “So there’s no documentation,” he says. “People can do with it what they will. I never felt I presented it as a piece of authoritative investigative journalism. I presented it as a story that I remembered.”
He said, “At what point is a story simply allowed to be a story?” A possible answer: When it doesn’t involve real-world events or stakes. A story about a genie popping out of a bottle presumably has zero stakes for the listener, whereas a story about serial killers or a near plane crash does. In the hitchhiker story, a listener might reasonably expect to learn — at the very least — the suspects’ full names and, perhaps also, when the event happened and what became of Tony and Sue.
Greenwald calls this the difference between storytelling and journalism, but not all listeners make the distinction, even when a show signals its intentions:
Washington: There’s definitely a strict line between, say, This American Life and Snap Judgment. Ira Glass is a reporter. He’s the best features reporter in America. And I’m not. I’m not a reporter. Ira uses storytelling tools; I use certain tools of reportage. But we say, “This is not the news; this is storytelling with a beat” for a reason: to set the listener’s expectation of what these are. This is a story. It’s not reportage when you’re having a conversation with your friend or your mother or your spouse or your lover, whatever. It’s a different type of communication, and that’s where we are. But again, where the blogger’s right: We should have done more homework on that piece. Because it’s all about, for me, am I meeting the expectations that the listener has? Generally people get where we’re coming from on this thing, but some of the early episodes we’ve got stuff like genies popping out of things, and people telling that with a straight face. This happened to them; that’s true to them. No one has ever just related in a Vulcan world of straight facts; we relate through narratives, and narratives have beginnings and middles and ends. But like I say: The issue there is expectation. Especially as a newer show, we were in a new kind of dialogue with people as to what to expect from us. In fact it was a big question when we were first starting the show: What do we mean by “truth?” One early idea was to say we didn’t care about truth. But it wasn’t true. We do care about truth. We just think there’s a different way oftentimes at getting at it. That’s the whole basis of the show, is that there’s a different way to get at what happened.
Describe the typical Snap Judgment story.
That’s the whole thing! We can’t be typical! My Snap Judgment stories are generally based upon my own life experiences. Generally every episode or so I’ll tell a story about things that happened to me. It’s interesting, this whole aspect of memoir. I mean Oprah might James Frey me if I sat down on her couch but I’m telling stories of things that happened 30 years ago, and in those stories I’m telling, “She said this, this happened here, that’s the way it went down.” Now, I’m not trying to deceive anybody. Actually it’s kind of funny. I have a close crew of friends. We lived together in Japan — we started there in a program in 1989, so I’ve known these guys for a while. One of them used to say, “I’m gonna catch you in an exaggeration. I’m gonna catch you. I’m gonna do it. Because I know every one of your stories.” And it’s been a long time and he ain’t caught me yet. I mean did so-and-so say things in the order I’m putting them? Probably not. But did the essence of the event happen? Yeah. Absolutely. It’s kind of like an Angela’s Ashes situation, where (Frank) McCourt went in and started putting words in people’s mouths from 50 years ago, back in Ireland. Beautiful piece of work as a type of memoir, but not a piece of reporting.
So, audio memoir.
That’s one way to put it. My pieces are audio memoir. But there are other aspects that go into it. The whole thing about storytelling — this is what we don’t want to do; this is how we actually spend most of our time, as far as fairness is concerned: What I don’t want to do is have a person tell a story that in some way implicates another person in wrongdoing. We have a hard time with this. Fairness ends up being really difficult in storytelling because oftentimes you’re implicating somebody else in your situation. So because of that we will say, like, “the names have been changed,” or “this happened in such and such place.” I’ve started off a story by saying I’ve had to change the details of the story; the basic thing did in fact happen but I don’t want to implicate.
Transparency is often what’s missing in, for example, memoir.
Right, and it ends up being really difficult sometimes. Here’s the thing, too: Journalism 101, for audio journalism, is that you use the sound from the places where you’re doing the story, but you don’t go later on and start adding a bunch of made-up stuff. This is what we do all the time. It ends up being a clue, to some extent, that we’re not gonna be following regular journalistic prohibitions. We soundscape the heck out of pieces, and it’s certainly not sound sound.
Okay, so there’s a story that I told — I have a goddaughter who was born extremely prematurely. The mother of the baby, her partner was out of the country and she asked me to go to the (neonatal intensive care unit), to see the baby. The hospital had rules that only parents could go into this unit. So I told the hospital that I was the parent. And I went there. And when we were telling this piece we had hospital sounds come in the back. And I say that I saw her and she was hooked to various monitors. And you can hear the monitors. When I picked her up the monitors started going crazy, until they placed … her on my chest, because they said the thing that was good for preemies was skin-to-skin contact. So the whole time there were heartbeat sounds, there were monitor sounds — there was all kind of soundscaping that happened with that piece. It’s the first three minutes of an episode that we did called “Close Knit.” But that’s not reportage. Like, journalism students would be properly aghast if that was passed off as a reporting piece.
What kinds of staff conversations do you have about this kind of thing?
We had them a lot early on because we were defining the show. That sort of Jeff Greenwald issue, I don’t think that would happen today, because a lot of this stuff has been worked out. We ourselves understand our show better than we did when we were starting out. We’re not here to fool anybody. We are setting a different relationship than other NPR programs are setting with their audience. Garrison (Keillor) does the same thing. Not to be too critical, but it seems like there’s a big (David) Sedaris pass that happens. David’s not trying to fool anybody. What did he say — it was something to the effect of somebody asked, “Is this true?” and he said, “True enough.” I mean none of this is hard-and-fast stuff. Look, if David Sedaris were telling me the news on the ground in Baghdad, I’d be upset about it. But if he’s telling me, “This is what happened to me last week,” as a story, I don’t have any problems with that. The closer we get to news, and the closer that things actually matter in a real-world context apart from a personal story, the more careful we have to be. Like recently we were doing a story on a pollution triangle in Louisiana where there’s like a triangle of cancer happening in a certain community, and various chemical companies were suspected of elevating the cancer risks in this area. All of a sudden, yeah, we had to kind of put our reporter hat on and be really damn sure we’re getting our facts right.
No. 1, I can’t get sued by Dupont.
Yeah, that would be bad.
But in a broader sense, when we’re talking about the news, or newsy topics, we’re talking about something that has relevance beyond a personal story. A lot of our stories are aimed at the heart. A person can find different types of resonance. But when we’re taking a broader look at things we gotta check things out more. This is not the news, but if we’re telling certain stories that have real-world implications, we have to use certain journalistic tools to make sure the integrity of the piece is correct.
NPR, meanwhile, is grappling with these issues on a broader scale.
“All these shows get into a realm of audio storytelling that is fairly new territory for us,” says Eric Nuzum, NPR’s vice president for programming. “…There is no question that there is a rightful expectation of NPR programs that they be truthful. … How do we clearly identify the sourcing of the material, and in a way that doesn’t get in the listener’s way? That’s what these growing pains are addressing. Is Snap Judgment a work of journalism? No. Is it accountable to many NPR standards? Of course.”
In some ways, NPR is navigating its own legacy. “One of the issues is that these things are appearing within the context of public radio, which achieved its stripes in news and journalism,” as Allison puts it, “so that the audience starts to feel that everything they hear on public radio must be journalism. That’s a misapprehension.”
He says, “I mean, my big interest is this: You don’t want to inhibit the great art of storytelling with people just slavishly adhering to facts and details where they don’t matter and where they have no potential to create harm or even a misimpression. If it all becomes about that, then the focus on the remembering and the retelling may become inhibited by people becoming almost frightened that they’re gonna be taken to task. Now that’s different from, obviously, making up a story or changing major details, especially details that potentially affect the lives of others. That’s a whole different phenomenon. Everybody needs to guard against that.”
Check back soon for Part 2 of our conversation with Washington. Discussed: how growing up in a cult influenced his storytelling, the traits of great storytelling, aiming at the heart, and “seeing your own narrative.”